jaya9cash Privacy Policy

jaya9cash ("we", "us", or "the platform") provides a safe and reliable online betting and casino service for users in Bangladesh. This privacy policy ("policy") describes what types of personal information we collect, how it is used, who it may be shared with, and how you can maintain control over that information.

By registering an account or using any service on the jaya9cash website (jaya9cash.lat), you are considered to have accepted the terms of this privacy policy. This policy should be read together with our Terms and Conditions.

2.1 Information You Provide Directly

When you create an account on jaya9cash or use our services, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account number)
• Username and password for login (stored in encrypted form)

2.2 Automatically Collected Information

When you browse our website, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Pages visited and time spent
• Referral URL (where you came from before reaching our site)
• Information obtained through cookies and similar tracking technologies

2.3 Gaming Activity Information

To operate our services properly, we also store the following gaming-related information:

• Betting and game history
• Win and loss records
• Deposit and withdrawal transaction details
• Bonus usage history
• Customer support communication records

jaya9cash uses your personal information for the following legitimate purposes:

A Account Management and Service Delivery

We need your information to create and manage your account, verify your identity, process deposits and withdrawals, and provide gaming services.

B Security and Fraud Prevention

Information is used to ensure account security, detect unauthorised access, and prevent financial fraud. Data verification is also required to comply with anti-money laundering (AML) regulations.

C Customer Service Improvement

Transaction and communication history is analysed to resolve your issues and complaints quickly and to improve the quality of our services.

D Responsible Gaming

As part of our Responsible Gaming policy, user gaming behaviour is monitored to identify risky patterns and provide timely support.

E Technical Improvement

Used to analyse website performance, fix bugs, and improve the user experience.

jaya9cash does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Providers: Transaction-related information is shared with the relevant financial institutions to process bKash, Nagad, Rocket, Upay, and bank transfers.
• Technology and Gaming Partners: Game providers contracted with us (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others) may receive only the minimum information necessary to deliver their services.
• Legal Obligations: Information may be disclosed in compliance with lawful instructions or orders from competent authorities.
• Fraud Investigations: In cases involving fraud or illegal activity, relevant information may be provided to the investigating agency.

jaya9cash uses cookies and similar technologies, which are small data files stored in your browser. The types of cookies we use:

Essential Cookies

These cookies are necessary for the website to function properly. They are essential for maintaining login sessions and keeping security features active. Disabling these cookies will prevent the website from working correctly.

Analytics Cookies

These cookies help us analyse how the website is used. We use this information to improve our services and user experience. All data is collected in aggregated and anonymised form.

Preference Cookies

These cookies remember your preferences (such as language) and provide a personalised experience on your next visit.

You can control cookies by changing your browser settings. However, fully disabling cookies may affect some website functionality.

jaya9cash has put in place the highest technical and administrative measures to protect your personal information:

• SSL Encryption: All data transfers on our platform are secured with 256-bit SSL encryption. The padlock icon (🔒) in your browser's address bar confirms this.
• Password Hashing: Your password is never stored in plain text — it is stored only in hashed (one-way transformed) form.
• Access Controls: Only authorised staff can access your information, and they are bound by confidentiality agreements.
• Security Monitoring: Our systems are monitored around the clock to detect suspicious activity.
• Data Backup: Your information is backed up regularly and stored on secure servers.

As a jaya9cash user, you have the following rights regarding your personal information:

Right to Access

You have the right to know what information we hold about you. Contact us and we will provide you with a summary of your data.

Right to Correction

If any of your personal information is incorrect, you can request a correction. Some information can be updated directly from account settings; for other cases, please contact our support team.

Right to Deletion

In certain circumstances you can request deletion of your personal information. However, we may need to retain some information for a specific period due to legal obligations or ongoing investigations.

Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages from us, you can opt out at any time. This can be done through account settings or by contacting our support team.

jaya9cash retains your personal information only for as long as necessary:

• Active Accounts: All information is retained for as long as your account remains active.
• Closed Accounts: Financial and transaction-related information may be retained for at least five years after account closure, as required by law.
• Technical Logs: Website technical logs are generally deleted within 90 days.
• Customer Support Communications: Customer support history is retained for up to 2 years for the purpose of providing assistance.

jaya9cash strictly enforces a 21+ age limit. We do not knowingly collect information from any minor. An age verification process is followed at the time of registration.

If we learn that a minor has opened an account, that account and all associated information will be deleted immediately.

If a parent or guardian suspects that a minor is using jaya9cash without their knowledge, please contact our support team.

jaya9cash may update this privacy policy from time to time. After any changes, the updated policy will be published on this page and the "Last Updated" date at the top of the page will change.

For significant changes, we may send a notification to your registered email address. Continued use of the service after changes are made will be considered acceptance of the new policy.

We recommend visiting this page regularly to stay informed about any changes to this policy.